Refund policy
Return and Refund Policy
Last updated: October 12, 2026
Sovifo accepts returns of both defective and non-defective products within 30 days after delivery. Returns are made by mail. We do not offer direct exchanges.
How to request a return
Email hello@sovifo.com within 30 days after delivery. Include your order number, the item you wish to return, and the reason. If the item is damaged, defective, or incorrect, include photos if possible. We will provide return authorization and packing and mailing instructions. Please contact us before mailing an item so we can identify and process your return promptly.
Return eligibility
For a change-of-mind return, the item must be new and unused, in its original packaging, with all parts, accessories, manuals, and any applicable tags. Proof of purchase is required. If you received a damaged, defective, or incorrect item, contact us within the same 30-day period so we can review the issue and arrange an appropriate resolution. Your rights under applicable law are not limited by this policy.
Return shipping and fees
For a change-of-mind return, you arrange and pay for tracked return shipping. If Sovifo confirms that an item arrived damaged or defective, or that we sent the wrong item, we will cover reasonable return shipping costs or provide a prepaid label or other instructions. We do not charge a restocking fee.
Return address
Sovifo — Lasbrey Okafor
15019 Indiana Ave
Paramount, CA 90723
United States
This is Sovifo's business and return address, and it accepts returns. Please email hello@sovifo.com before shipping so we can authorize the return and provide the correct mailing instructions. For a damaged, defective, or incorrect item, use any prepaid label or alternative instructions we provide.
Refunds
After we receive and inspect a return, we will email you with the result. If approved, we will issue the refund to your original payment method within 15 business days after receipt and inspection. Your bank or payment provider may take additional time to post the credit. If a return is declined, we will explain the reason and discuss available options.
Exchanges, cancellations, and warranties
We do not offer direct exchanges. To obtain a different product, return the original item under this policy and place a new order. If you need to cancel an order, email us as soon as possible; we will try to cancel it before shipment. Product warranties, if any, are governed by the terms supplied with the product and the applicable SKIL manufacturer warranty. Coverage and registration requirements may differ by product.
Questions: hello@sovifo.com